SHIPPING & RETURNS

BUGA / OFFICIAL INFORMATION

Last updated: 09/09/2026

1. Processing Times

Orders are processed within 1 to 2 business days, excluding weekends and public holidays.

2. Delivery Times

United States — Standard: 5 to 10 business days.

Other destinations: Shipping availability, rates, and estimated delivery times are shown at checkout where shipping is offered.

3. Shipping Destinations

Shipping availability depends on the destination entered at checkout. If a shipping method is available for your address, the applicable rate and delivery option will be displayed before payment.

4. Shipping Fees

United States — Standard shipping: FREE on orders $150+.

For other eligible destinations, shipping fees are shown at checkout before you place your order.

Important: Customs duties, import taxes, or other destination charges may apply outside the United States and are the responsibility of the recipient unless stated otherwise at checkout.

5. Order Tracking

As soon as your package ships, you will receive a confirmation email containing a tracking number so you can follow your order.

6. Delivery Issues

If your package arrives damaged or your order is not received within the stated timeframe, contact us at support@bugaofficiel.com so we can assist you.

7. Returns & Refunds

You may request a return within 14 days of receiving your order.

Return Conditions

To be accepted, returned items must be in their original condition, unworn, unwashed, undamaged, and returned with all original tags attached.

Return Procedure

Email support@bugaofficiel.com with your order number and the item(s) you want to return.
Wait for our return instructions and return address.
Pack the item securely and send it using the instructions provided.

Return shipping costs: Return shipping costs are the customer’s responsibility unless the return is due to an error on our part or a defective item.

Refunds

Once your return has been received and inspected, approved refunds are issued within 14 days to the original payment method.

Exchanges

For size or color changes, contact support@bugaofficiel.com. Availability depends on current stock.

Defective Items

If you receive a defective, damaged, or incorrect item, contact us as soon as possible with your order number and photos. We will arrange an appropriate replacement or refund at no additional return-shipping cost to you.